FAQs

Our customer care team are here to take your call on 0404 62444, Monday to Friday from 9.00 am to 5.30 pm.

Email nl@naturalife.ie or fax 0404 62448 at any time

 
 

Delivery

FREE delivery for orders over €20. For orders received before 1pm Mon - Fri we will do our utmost to ensure that all orders within Ireland are dispatched that day. Delivery is within 1 - 2 days, however it can take longer dependant on factors outside of our control. Products will be delivered to your chosen address. We use a courier company for all deliveries and a signature will be required on delivery, so please ensure you provide an address where there will be someone available to sign for your package during business hours.

Deliveries to the Republic of Ireland and Northern Ireland cost €3.00 for orders less than €20.00. Orders over €20.00 are delivered for free. Deliveries to the rest of Europe are charged at €18 per order. If you are outside Europe and wish to purchase from us please contact us directly on +353 404 62444 and we will arrange this directly with you if possible.

Products purchased from Naturalife Health are for personal use only and not intended for resale.

Privacy & Security

Naturalife Health is committed to protecting your privacy. Our Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us at nl@naturalife.ie.

You can read our Privacy Policy in full here: www.naturalife.ie/privacy

Returns & Replacements

If for some reason you would like to return your order please contact us by phone or email within 14 days of receiving your order and we will be happy to arrange collection of the goods. A collection charge will be made if goods have to be collected due to customer error.

All returned goods must arrive in a saleable condition in their original undamaged packaging with the receipt that came with your order and we will give a full refund. We are unable to accept opened containers for refund unless the product is deemed faulty.

We are unable to accept items that require refrigeration including Udo's Choice Ultimate Oil Blend 250ml and 500ml and Udo's Choice Microbiotic range. These conditions do not affect your statutory rights as a customer. 

Ordering

Orders can be placed online 24/7/365, however will only be processed during our normal business hours Monday to Friday. By entering your personal details including payment information and submitting your order you are making an offer to purchase chosen products which will become a binding contract once accepted by us. By making the offer to purchase you also authorize Naturalife Health to charge your card for full payment. Your card will not be charged until the order has been processed by us during normal business hours. All goods are the property of Naturalife Health until payment in full has been received.

Payment, Pricing & Promotions

Naturalife Health reserve the right to withdraw the sale of any products advertised online at any stage without prior notification. Prices are displayed and will be charged in Euro (€).If you are purchasing using a non-Euro credit card, the exchange rate shown on your statement is set by your card provider and not by Naturalife Health. We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice. 

Viewing Orders

You can view the current status of your order, estimated delivery time and track your order by logging into your Naturalife Account. You can log in to your account here: www.naturalife.ie/customer/account/login

Updating Account Information

You can update your account information, including change of address, phone number and email address as well as change your password by logging into your Naturalife account. You can log in to your account here: www.naturalife.ie/customer/account/login

If you have forgotten your password please click this link www.naturalife.ie/customer/account/forgotpassword and enter your email address. You will then receive a link to reset your password.

Applying a Discount Code

To use a discount code, you must apply it before you proceed to the checkout. You can do this by clicking "basket" in the top right corner. View all items in your basket, you will then be given a place to fill in your discount or "coupon" code. Once you have done this, click "Apply Coupon" and you will be able to proceed to the checkout where your discount will be applied.

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